Terms and Conditions | Privacy Policy
Terms and Conditions | Privacy Policy
ABOUT THIS WEBSITE
Website owner - TLC GIFTS (ABN 68 127 707 975) 49 Parliament Street, BETHANIA QLD 4205
USE OF THIS WEBSITE - By accessing the website, you warrant and represent to the owner that you are legally entitled to do so and are an adult over the age of 18. The website 'terms of use' and associated Privacy Statement 'privacy policy' govern your access to and use of this website. You should read these terms of use and the privacy policy carefully before using this website.
MODIFICATIONS - TLC GIFTS may revise and update these terms of use at anytime. TLC Gifts does not warrant the accuracy, adequacy or completeness of material on this website. All information may be changed, supplemented, deleted or updated without notice at the sole discretion of TLC Gifts.
WARRANTIES - The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
DISCLAIMER OF LIABILITY - The website owner shall not be responsible for any disclaims and all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, direct or indirectly, to your access and use of the website, any information contained on the website, your company's personal information or material transmitted over our system.
APPLICABLE LAWS - Use of this website shall in all respects be governed by the laws of the state of Queensland, Australia, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Queensland courts located in Australia, Queensland, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that the venue is proper in those courts.
TRADEMARKS - the trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without prior written permission of the website owner.
PHOTOGRAPHS - Some of the items used in our photographs have been used for photographic purposes only and are not provided as part of the gift or gift services. Permissions for use are required. Some products may vary slightly from those pictured.
COVID 19 - due to Covid 19 some of the products may come presented slightly different to those pictured. Some items have remained in their packaging for hygiene and safety.
LINKS TO OTHER WEBSITES - The website may contain links to third-party websites and resources. These linked sites are provided solely as a convenience to you and not as an endorsement of TLC Gifts. TLC Gifts makes no representations or warranties regarding the availability , correctness, accuracy, performance or quality of the linked site or any content, software or application found at any linked site. TLC Gifts may receive payments and/or commissions from operators of linked sites in relation to goods or services supplied by the operator as a result of you linking to the third party website from the TLC Gifts website. TLC Gifts generally encourages and agrees to your linking to the Home page and through a plain text link on your website without the need for agreement between yourself and TLC Gifts. However, linking to any other page of the website is strictly prohibited without written permission from TLC Gifts.
GENERAL CONDITIONS OF SALE
ALCOHOL - TLC Gifts does not have a liquor license yet, so unfortunately, we are unable to offer any alcoholic gifts in any of our products and services.
SEXUALLY EXPLICIT GIFTS - TLC Gifts is not opposed to providing "Naughty and Nice" gifts should the opportunity arise. Sexually Explicit items may include but is not limited to: sex toys, sexual accessories, movies, magazines etc. The person placing the order and/or receiving the order MUST be 18 years of age or older.
The products available on the website for sale including items on offer with the gift concierge service, under these conditions of sale are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years nor any other person legally prohibited from entering into a binding contract. By placing an order you are verifying to TLC Gifts that you are able to make a legally binding contract.
PAYMENTS - Payment is required prior to delivery. We have the following easy to use methods for payment:
- Credit Card
- Bank transfer
- Paypal
Bank Details - Commonwealth Bank
Account Name: TLC GIFTS
BSB: 064-401
Account Number: 1094 8862
DELIVERIES - by placing any order with TLC Gifts you acknowledge that you have read, understood and agreed to be bound by all the terms and conditions as listed within this agreement. These terms and conditions may be changed or amended and/or updated at anytime. ALL GIFTS, GIFT CONCIERGE SERVICE MUST BE PAID FOR BEFORE DELIVERY. The price stated for each gift and/or gift concierge service does not include delivery. This is a separate charge which is determined after a purchase and is applied at time of payment based on location and then weight/volume of the gift. A minimum delivery fee of $25 will be applied for up to and including a 50 km radius (From Bethania, QLD 4205) which is subject to change without notice. (TLC Gifts may personally deliver to neighbourhood locations that from time to time however uses reputable third party courier companies and Australia Post for far away orders.) TLC Gifts will do our best to ensure deliveries with specific dates requested are fulfilled to the best of our control however this is not always possible due to any unforeseen circumstances that are beyond our control. You agree when placing an order that if a delivery is in transit and a late delivery occurs this does not entitle you to cancel your order. In the event you have provided us a wrong address we are more than willing to redeliver/redirect your order with an additional $15.00 delivery charge on top of the original delivery charge.
AUTHORITY TO LEAVE GIFT - If you give "Authority to Leave a Gift", TLC Gifts is not responsible for the loss or damage of gifts once delivery is complete. (A photo will be taken of the gift at it's location for maximised security purposes.)
If the recipient is not at the delivery address that you have given, our third party couriers/Australia Post will do the best to leave the parcel/gift providing it is safe to do so (deliverer discretion) or your order/parcel will be taken to the local Australian Post office. However local Brisbane/Logan deliveries will not be taken to the post office but will be returned to our office. We cannot deliver to remote rural locations including Christmas Island, Magnetic Island, Kangaroo Island, Rottnest Island and other Islands. We also do not deliver overseas.
DELIVERY TIMES - Weekday deliveries are made mainly during business hours (9am-5.30pm) to business and residential addresses and occasionally after hours (after 5.30pm) to residential addresses and hospitals . We endeavour to personally deliver locally where locations within a 50km radius from Bethania, QLD, so we are happy to deliver on Saturdays and Sundays and/or public holidays, however, this will incur an extra charge. Regretfully, we are unable to guarantee times of delivery or delivery day when update or change of address occurs, this may take an additional 1-2 days.
HOSPITAL DELIVERIES - Some hospitals do not allow deliveries directly to the room or ward by the couriers and rely on volunteers to deliver goods to the patients. We cannot take responsibility for delivery if there are delays getting it to the patient but happy to contact the hospital on your behalf. As soon as it is delivered to the front desk , volunteer station or receiving area (depending on hospital procedure), our system will flag this as delivered but it may mean that it still needs to be delivered to the patient internally via hospital staff and volunteers. Deliveries on items requiring multiple days for delivery may be delivered earlier than anticipated due to third party courier schedules and Australia Post schedules.
HOLIDAY DELIVERIES - Demand is high during certain periods like Christmas, Valentine's Day etc and we are unable to offer timed deliveries of any kind during these certain demand periods. Holiday delivery requests are all accepted and delivered, but must be ordered by a certain date/time to guarantee delivery for the requested day. If orders are placed before the cut-off date/time, orders will be delivered as requested.
REFUNDS AND RETURN POLICY - TLC Gifts complies with the Australian Consumer Law.
TLC Gifts ensure goods that have left my care are in optimal condition. If you receive Damaged goods please advise immediately upon receipt of goods via email help@tlcgifts.com.au or by telephoning Tenille Henderson on 0400995427 so we can discuss.
Please choose carefully as TLC Gifts does not refund for 'change of mind' or if the gift recipient 'doesn't like the gift'.
The special requirements and concerns surrounding your order are unique. For that reason, we ask that where possible, you take and send photos to our email tenille@tlcgifts.com.au and telephone Tenille Henderson on 0400995427 to discuss the concerns or queries you may have in relation to the gifts we have sent and/or you have received. A number of resolutions may be available to you and are subject to your particular situation.
COMPLAINTS PROCEDURE
If you are not happy with your order or any aspect of the order process please do not hesitate to contact us. All complaints or issues should be made direct to Tenille Henderson via telephone 0400995427 or email tenille@tlcgifts.com.au. I will acknowledge all complaints as quickly as possible and investigate immediately. I will keep you fully informed during the investigation and endeavour to resolve all disputes as quickly as possible. Please note: we do not accept responsibility for theft, loss or damage of the goods once they have been delivered to the address you have provided.
CANCELLATIONS
If you wish to cancel your order, please contact Tenille Henderson by telephoning 0400995427 immediately. Once payment for an order has been accepted, cancellation is at the discretion of TLC Gifts. Refunds cannot be offered on the day of dispatch as the gifts will already be on the way.
PRIVACY POLICY
TLC Gifts acts in accordance with the Privacy Act 1988 which contains rules and principles regarding the privacy of individuals. TLC Gifts does not sell, share or trade any of our customers personal information that we collect with any third parties. Personal information collected online will only be disclosed within our company for internal use.
CHANGES TO THIS PRIVACY POLICY:
TLC Gifts reserves the right to make changes and amendments to this Privacy Policy at any time. If you are not in complete agreeance with the Privacy Policy please no not use this website.
HOW AND WHY WE COLLECT YOUR PERSONAL INFORMATION: When you visit the website, we may ask you to provide us with some personal information to enable us to do a variety of things such as:
- Create or register for an account
- Make a purchase
- Subscribe to newsletter
- Fulfil a request
Information we collect from you my include your:
- First and Last name
- Mailing, delivery and/or email address
- Contact details such as phone/mobile number
- Date of birth
- Gender
- Personally submitted preferences such as likes/dislikes, favourite colour, food, hobbies, type of work
- Financial and/or payment information such as bank account/credit card
HOW THE INFORMATION IS USED:
- To fulfil a gift request
- To deliver the products you have purchased
- To update you on the delivery of the product and customer support purposes
- To provide you with relevant product information
- To send you marketing and/or promotional materials from time to time with your permission
INFORMATION STORAGE AND/OR PROTECTION OF PERSONAL INFORMATION
TLC Gifts goes to great lengths to ensure that all information collected will be safely and securely stored ass you would expect it to be. Personal information may also be collected by cookies when you use this website. Cookies are pieces of data stored by your web browser on your hard drive which contain information relating to your use of the website. When you access the website, cookies may record details relating to your use of the website, including what pages you view from the website. We do not store any personal information about customer used cookies.